Privacy Policy
Checked Out Wellness ("we," "us," or "our") operates this website and store, including all related features, content, products, and services (collectively, the "Services"). Our platform is powered by Shopify, which enables us to provide you with a curated shopping and wellness experience.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our Services, make purchases, or otherwise interact with us. In cases of conflict between this Privacy Policy and our Terms of Service, this Policy governs the collection, processing, and disclosure of your personal information.
By accessing or using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1. Information We Collect
We collect information that can identify you or be reasonably linked to you ("personal information"), across the following categories:
CONTACT DETAILS
Name, address, billing/shipping address, phone number, and email.
FINANCIAL INFORMATION
Payment card and account numbers, transaction details, and payment method — processed securely by Shopify.
ACCOUNT INFORMATION
Username, password, security questions, and account preferences.
TRANSACTION HISTORY
Items viewed, carted, purchased, returned, exchanged, or cancelled.
COMMUNICATIONS
Information from your interactions with us, including customer support inquiries.
DEVICE & USAGE DATA
Device, browser, network connection, IP address, unique identifiers, and navigation within the Services.
We may also make inferences drawn from these categories as permitted by applicable law.
2. How We Collect Information
We collect personal information through the following channels:
- Directly from you — when you create an account, make a purchase, communicate with us, or otherwise provide information.
- Automatically — through your use of the Services, including device and usage data collected via cookies and similar technologies.
- From Service Providers — when vendors such as Shopify collect or process information on our behalf.
- From Partners or Third Parties — as permitted by applicable law.
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing & Improving Services — fulfilling orders, processing payments, managing accounts, arranging shipping and returns, and customizing your experience.
- Marketing & Advertising — sending promotional communications, showing personalized ads, and offering products based on your activity, subject to your preferences and legal rights.
- Security & Fraud Prevention — authenticating accounts, ensuring secure transactions, and detecting malicious activity.
- Customer Communication — providing support, responding to inquiries, and maintaining business relationships.
- Legal Compliance — satisfying legal obligations, responding to governmental requests, and enforcing our terms and policies.
4. How We Disclose Information
We may disclose your personal information to:
- Shopify and Service Providers — for payment processing, fulfillment, IT management, analytics, customer support, and cloud storage.
- Business and Marketing Partners — for marketing purposes with your opt-out rights respected, including personalized advertising.
- With Your Consent — as directed or authorized by you, including shipping products or via social media integrations.
- Affiliates / Corporate Group — within our corporate group for legitimate business purposes.
- Legal or Business Transactions — in connection with mergers, sales, bankruptcy, legal compliance, or enforcement actions.
5. Relationship with Shopify
Our Services are hosted by Shopify. Personal information you provide may be transmitted to and processed by Shopify, who may use it to improve their services, facilitate order fulfillment, and enhance your experience. Shopify may aggregate information across merchants and use it for analytics or feature improvement. In these cases, Shopify is responsible for processing and you may exercise your rights directly with them via the Shopify Privacy Portal.
Please review the Shopify Consumer Privacy Policy to learn more about how they handle your data.
6. Third-Party Websites & Links
Our Services may contain links to third-party websites. We are not responsible for the privacy or security practices of such sites. Please review their privacy policies before providing information.
7. Children's Privacy
Our Services are not intended for use by children under the age of majority in your jurisdiction, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us information, please contact us to request deletion.
We do not knowingly share or sell the personal information of individuals under 16 years of age.
8. Security & Data Retention
We use commercially reasonable security measures to protect your information. However, no system is completely secure. Please avoid sending sensitive information via unsecured channels.
We retain your personal information as long as necessary to provide Services, maintain your account, comply with legal obligations, resolve disputes, or enforce agreements.
9. International Transfers
Your information may be transferred and stored outside your country of residence. Where required, we rely on recognized legal mechanisms — such as Standard Contractual Clauses — for such transfers.
10. Your Rights & Choices
Depending on your location and applicable law, you may have the following rights:
Access / Know
Request access to the personal information we hold about you.
Delete
Request deletion of your personal information from our systems.
Correct
Request correction of inaccurate or incomplete information.
Portability
Request a copy of your information or transfer it to another provider where feasible.
Opt-Out of Sale / Sharing
Direct us not to "sell" or "share" your information or use it for targeted advertising. Use the Global Privacy Control signal to exercise this right.
Communication Preferences
Opt out of promotional emails at any time using the unsubscribe link. Transactional emails will still be sent as necessary.
To exercise these rights, contact us as described below or use the relevant Shopify privacy tools. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your rights.
11. Complaints
If you have concerns about our data practices, please contact us using the details below. Depending on your location, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for regulatory reasons. Updates will be posted on this site with a revised "Last updated" date. We will provide notice as required by law.
13. Contact Us
For questions about this Privacy Policy or to exercise your rights, reach us at:
Email: hello@checkedoutwellness.com
Mail: Checked Out Inc., 14736 Nelson Ave, City of Industry, CA 91744
By using our Services, you acknowledge and accept the data practices described in this Privacy Policy.